Microsoft’s AI bot can make phone calls and chat with humans

Microsoft’s AI bot can make phone calls and chat with humans

Microsoft reveals ‘Xiaoice’ AI bot that can place phone calls like Google’s Duplex

Following within the footsteps of Google is one other Silicon Valley tech large Microsoft, who just lately showcased an AI (synthetic intelligence) chatbot that’s able to making actual phone calls to humans.

For these unaware, earlier this month on the Google I/O 2018 demo, the search large had displayed an identical product referred to as Google’s Duplex, the place the AI bot can make a phone name and discuss to an actual human being as a way to full duties on behalf of the customers, akin to dinner reservations and scheduling hair appointments. In different phrases, the AI pretends to be human and make phone calls.

However, in case of Microsoft, it permits the bot to name folks and have ‘full-duplex’ conversations (a dialog the place each customers can communicate and perceive one another on the identical time, just like a phone name).

Called as Xiaoice (pronounced SHAO-ICE and the Chinese translation for ‘little Bing’), Microsoft has been creating the AI-based social chatbot for a lot of months on WeChat and many different in style messaging platforms. However, the Silicon Valley large revealed an indication of the chatbot’s ‘full duplex voice sense’ solely at an AI occasion in London on Tuesday, in keeping with The Verge who have been the primary to report it.

Speaking on the occasion, Microsoft’s CEO Satya Nadella stated that the AI bot already has greater than 500 million “connection or friends”. Xiaoice has greater than 16 channels for Chinese customers who need to work together with it by way of WeChat and different messaging companies.

Microsoft has termed Xiaoice as a pleasant bot, the place the dialog with this AI-powered chatbot goals to offer that pure expertise an individual may need when speaking on the phone to a buddy. The AI chatbot is touted to have accomplished over one million phone calls already.

“Xiaoice has her own TV show, it writes poetry, and it does many interesting things,” added Nadella. “It’s a bit of a celebrity.”

Although many of the take a look at conversations with Xiaoice have been text-based until date, Microsoft is now permitting the bot to additionally make phone calls and have conversations.

Check out the video under to see Xiaoice in motion:

Although the idea for Google Duplex and Microsoft Xiaoice could also be on the identical line, however the fundamental distinction between them is that the Google Duplex makes use of the Assistant to make calls in your behalf, whereas Xiaoice holds a phone dialog with you. Also, Xiaoice can predict what the individual is almost certainly to say and reply accordingly. Just like a traditional human, Xiaoice can even interrupt the consumer mid-sentence throughout conversations.

Currently, Microsoft’s Xiaoice stays unique to China and speaks solely Chinese. Microsoft has not revealed if and when it plans to check the AI chatbot in different components of the world.


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